Meerveil

Order

Place an order

First, click on the product image or product name to view the item details. Choose the color or size, then enter the quantity you want to purchase. You can click the “buy it now” button to proceed to checkout directly, or “add to cart” and buy later with other items. You can view your cart by clicking on the cart button in the upper right-hand section of every page.

You can contact us here if you have any questions.

Payment

With our paypal express channel, we accept all major credit card, bank card and PayPal account for payment. All transactions are strictly protected by the security system.

How do I change or cancel my order after I’ve placed it?

In-stock items normally ship within 1-5 business days after an order has been placed. We will accept changes or the cancellation of your order for items that have not shipped or if they are on back-order.

To change or cancel your order, contact our Customer Service via email: service@meerveil.com. We’ll do everything we can to accommodate your request. Once an item has shipped, cancellation is not possible. Click here to access our Return Policy.

Price change

Prices are subject to change—including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.

Track your order

After you placed an order, you will receive email updates about your order. The “Order Confirmation” email confirms that we have received your order. The order number and product information will be included. The “Shipment Confirmation” email confirms that your order has shipped, and tracking information will be included. The arrival time of your items depends on the designated shipping method and your shipping location.

You can track your order here.

If you don't get your traking number, please free feel to contact us.

 

Shipping

Free shipping

We offer free shipping and handling for all products in our store.

Delivery time

In general, your order will be delivered by a third-party provider (e.g. FedEx, UPS, or USPS) to your doorstep to the address you have given. Depending on the workload of the shipping company, shipping takes 5-15 working days. * Please be noted that all information regarding the shipping duration is estimated. We cannot guarantee that your order will arrive on a specific day.

Delivery area

Currently, we only ship to the UK, DE, FR, IT, ES, NL, BE, AU, LU.

PO Boxes

Sorry, we don’t ship to PO Boxes or pick-up shops. Please provide a street address. If you provide a PO Box or pick-up shops address, it will delay shipment of your items and we won't be responsible for this.

 

Install

Assembly instructions

We will add a copy of assembly instructions in every product package that requires assembly.

You can also contact our customer service via email: Service@meerveil.com to get one.

 

Warranty, Return & Refund

Warranty

Two years warranty, We can provide free repalcements or a new product to be sent which depends on your furniture problem during warranty time if there is something wrong with your goods.

Return

We offer a 30-Day Money Back Guarantee. Please note that products must be returned in the original packaging and shipped within 30 days of delivery or 40 days of purchase. You will only need to pay the return shipping fees. Please send us an email to notify us once you ship back the product. Your order number and reason for the product return must be included in the email (photos attached if necessary). A full refund will be applied after the refund/order cancellation request is received via email by our customer care department and the product is returned to us.

Refund

In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.